Raise a ticket, track it, and see everything you have logged with us
Log in to submit a new support request or check progress on an existing one. Every ticket is timestamped, so there is always a record of when it was raised and what was said.
Stuck? Ring the office on 01642 687045 or email hello@key-vision.co.uk and we will sort it out.
If you are stuck
Can’t get into the portal?
If this is your first ticket you may need to create an account. If you have an account but cannot get in, use the password reset on the login form rather than creating a second account — a duplicate account will not show your ticket history.
Still stuck, or the issue is urgent? Ring the office on 01642 687045 and we will raise the ticket for you.
Response times
Most tickets answered within 24 hours; 1–3 working days for non-urgent requests.
Escalation
No response after 48 working hours? Ring the office quoting your ticket number.
What to include
When it started, which devices or areas are affected, and anything that changed beforehand.
Your data
Tickets are encrypted in transit and at rest, and handled under UK GDPR.
Not on a support contract yet?
Managed cover gives you agreed response times, proactive monitoring and a named engineer who knows your site. Ask what it would cost.